I ordered a motor from them on the 14th of last month and til this day still have not received any information about the status of the order. In the last week I've been trying to contact them to see what is going on and their toll-free number is constantly going to voicemail. It got really ridiculous leaving them messages without an answer so I finally had to do a search on the net to find another number to call. I mean the numbers they list on their website is a virtual blackhole. So 3 voicemails and a few Emails later I was fed up. Finally found another number unlisted from their Website and got someone to answer the phone. He put me on hold for about 10 minutes and came back and told me It was drop shipped from the manufacturer and I would get another Email soon. I just told them to go ahead and cancel the order. I have had enough of them.
So I went over to onlineoutboards.com and Emailed them about getting one from them. Their sales manager Chris Collins wrote back promptly and agreed that they would match the price and they had it in stock. He also quoted me a shipping timeframe of 5-7 days. So I ordered one today from them after cancelling the old one. I'm keeping my fingers crossed to see how this goes. Maybe by sometime next week I will have a boat with some kinda powerplant. Stay tuned.
[...] Update (April 4th 2006): I canceled the order from them and decided to get one from OnlineOutboards.com. They price matched and have it in stock. BoatsUnlimitedNY.com has very poort customer service and was not a good place to deal with. View details [...]
Pingback by My O’Day 22 Sailboat Blog » Ordered a 6 HP 4-stroke outboard — April 8, 2006 @ 10:46 pm
[...] It seems every step I take forward with this boat project thereare things there pushing me back 2 steps. This motor has been an ordeal starting with the idiots from Utica NY. Now that Chris from Onlineoutboards.com finally came through and got me a motor in the mail, out comes another problem… [...]
Pingback by My O’Day 22 Sailboat Blog » Trouble with the Tohatsu — April 20, 2006 @ 9:54 pm
i don’t know if you check this or not, but i have a nightmare story for you from this jackass at boats unlimited. july of 2007 i was towing my boat, when i got rear-ended by someone. i had done a little business with mike previously, and all though i wasn’t entirely pleased, i did get the work done that i needed. So i took the boat there to be repaired. the fibre glass in the back was cracked, and leaked water. i told him that i would like to have the boat repaired if at all possible. He assured me that the boat could be fixxed. i also got some other opinions and they told me as well that the boat could be fixxed. So like an idiot i brought it to mike. he told me it would be ready it 2 weeks. over a month later i got it back. i took it for a ride, and all the work that he did cracked. he put bondo over the fibre glass, which obviously did absolutely nothing. so i brought it back to him. he told me that what he did was a quick fix and in order to do it right the fibre glass had to be grinded out and new put in its place. which i all ready knew, and assumed that was what he had done. so like an even bigger idiot i brought it back to him. this was at the end of august 2007. i am writing this on june 1st 2008 and i still don’t have my boat back. i am ready to pull my hair out of my head. i am at such a loss of what i should do with this situation. evary time i stop to see him about the boat he tells me that it will be ready in 2 weeks. he told me this time that he hired a professional bodyman to do the repair, and if he is being truthful with me, i know that it will be done right if it is the one who is actually doing the work. but needless to say, when that boat leaves his building, it will never see the inside of there again. i will sink it before i have him touch it. he is a lyar, and a terrible businessman. the insurance company gave him over 3,000 dollars to do the work. i could have taked that money, bough a new boat, and put my motor on that, and junked the damaged one.
Comment by itsjeff829 — June 1, 2008 @ 11:05 am